CarRentals.com Reviews
Based on 40 customer reviews and online research, carrentals.com has a consumer rating of 2.4 out of 5 stars, indicating that most customers are not satisfied with CarRentals.com.
5 Stars(11)
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4 Stars(3)
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3 Stars(1)
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2 Stars(0)
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1 Star(25)
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How would you rate CarRentals.com?
Top Reviews
I wish zero stars was a possibility!
I booked a car rental in Hawaii for a trip. The site advertised free cancellations in multiple places, so I booked a car. A couple weeks before the trip, my 16 year old had a mental health crisis and spent a week in the regular hospital followed by a week in a mental health hospital. My husband and I, clearly could not leave our son and take a trip in his fragile condition. So I tried to cancel the reservation. They said no is was non refundable even though the website advertised free cancelations in multiple places. Apparently, there are 2 types of reservations and in microscopic writing they state that the good rates are non refundable.
I sent them a copy of my sons hospital release papers and asked for a refund. They said no because it was not the date of the original rental period. We went back and forth a few times. I had to get a letter from the psychiatrist stating that my husband could not leave the state on the dates of the rental agreement. I am still waiting on a refund! I will never use an expedia company again. They have been so unreasonable and just cruel about this situation. Hello! Life is messy sometimes... for everyone! I did not plan this! So carrental.com has my $450 for a week car rental in in Hawaii that I never used. I will never ever use an expeidia company for anything again! The website was misleading and the company policy on extenuating circumstances for cancellations is egregious. Buyer be ware!
Booked a car online, prepaid for the reservation. When I arrived to pick up the car, the company (Nextcar/Allied) had my reservation but did not show it as prepaid and charged me double what I'd already paid carrentals.com. Carrentals.com agent assured me I'd be refunded the larger amount I paid at the pickup, but now they want my bank account info and all kinds of dodgy stuff. I am disputing through my credit card company since this company cannot or will not stand behind its service. In the meantime I've paid 3x over.
Buyer beware.
Customer Reviews (40)
I wasn't able to travel to Texas on May 5th due to a COVID 19 diagnosis and other family matters. My mother passed away on April 7th, 2021 and I changed my travel dates so I could be there for her memorial on May 15th. I requested that this company change my rental dates to May 13th through May 14th but they didn't respond. I wasn't in Texas on May 5th, I was still in Montana. They wanted proof of my COVID test which I provided. They won't approve my request unless there is a date on my test results. I was screwed out of $240.00 by this company. I don't have this kind of money to waste and they took advantage of my situation. I may contact an attorney about this.
I went to Carrentals.com website as it is the only way to communicate with them to ask for a 1 day extension. They told me they cannot extend a current prepaid agreement and said I had to make a new reservation and would have to bring my car back and rent another car for the additional day. They were not willing or able to help!
Do not use this service!
It was quick and easy booking a rental online. I went through the whole process using my phone. I’ll rent again from this car rental.
Rented a car in Cancun from carrentals.com for more than other websites because they specified that MEX liability insurance was included in the price. However, they do not include anything to this nature in the reservation, and after booking it was hard to find anything to this effect. The car rental company (Mex, in Cancun, also 1 star) did not accept their insurance coverage since I did not have a letter specifically stating we had 3rd party liability coverage for a minimum of 125k. Carrentals.com should not falsely advertise that this insurance is included, especially since they should know which companies do or do not accept this.
Furthermore, while I was at the car agency, I was chatting with a carrentals.com agent to try to get a letter, and they were unwilling to email me anything in writing stating specifically what I needed (and they admitted that not all companies accept their insurance).
Lastly, I booked the reservation, but named my husband as the driver. This was an option on carrentals.com. However, this did not transfer over to the car rental agency, and the agency charged us to make my husband the driver since the reservation was under my name (even though I made him the driver in the reservation).
These two items combined more than doubled the cost of our car rental. Would not recommend carrentals.com.
If you make a reservation with this company, ensure there are no issues at all with what you need. If you need to contact them for customer service, you will not be able to get through. I recommend using your phone and the chat, as it will be available on mobile but not desktop.
They will tell you they have done one thing but not actually send any confirmation, then when you push for the confirmation they say that it did not actually occur and nothing can be changed.
I did not ask for a refund. They said they would cancel my request and refund me and i specifically told them not to cancel. They said they had refunded and i had to call the rental to make sure they did not cancel. I then followed up on the refund and they told me i won't recieve it since i did take the rental, when i told them i was going to and they still said they were going to issue the refund.
Easy to navigate with minimum number of screens. Car selection process is down to a couple of clicks, not paging thru all cars to find car you want and price. Very well done site.
CarRentals.com Questions & Answers
Posted on 06/01/2020
So far, it's a scam. I paid them then had to pay again (2x the amount) at the rental pickup.
Posted on 07/06/2021
Oh absolutely including their suppliers. Never again and will put the word out about this BS
Posted on 12/22/2020
Back in the days they were my favorite website, they were the best, I didn't use anything else. But not anymore, they just joined the scammers and become of of them.
Posted on 12/05/2020
I have a successful rented with car rentals.com dozens of times, but I won't anymore. When I was a problem years left in the middle and everyone blames each other
Posted on 12/05/2020
They have a great comparison engine, but when they have problems they won't back you.
Posted on 12/02/2018
The pay the most for online advertising so they come up first in a search, but they are the worst company to deal with.
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